Privacy Policy - Dosha Nivaran App

1. Introduction

AJA Consulting Services LLP ("Company", "we", "our", or "us") collects, uses, processes, stores, and protects personal information of users who access the Dosha Nivaran mobile application, website, and related services.

We operate the Dosha Nivaran platform which provides Vedic astrology analysis, spiritual guidance, and optional ritual services through qualified priests.

We are committed to protecting user privacy and processing personal information in compliance with applicable laws including the Information Technology Act 2000 and related rules.

2. Information We Collect

Personal Information may include:

• Full name
• Email address
• Mobile phone number
• Date of birth
• Time of birth
• Place of birth
• Gender (optional)
• Location information
• Account login credentials
• Customer support communications

Technical Information

• IP address
• Device type and model
• Operating system
• Browser type
• Device identifiers
• App usage statistics
• Log files and diagnostic data

Payment Information

Payments for reports or services are processed through third-party payment gateway providers such as Razorpay, Paytm, UPI networks, card processors, or similar services.

We do not store sensitive financial information such as card numbers, CVV, net banking credentials, or UPI PIN. Payment processing is handled directly by certified payment processors in accordance with industry security standards.

3. Purpose of Data Collection

• To generate astrology charts and reports
• To perform dosha analysis
• To provide remedy recommendations
• To process purchases and transactions
• To connect users with spiritual service providers
• To provide customer support
• To improve product performance
• To detect fraud or misuse
• To comply with legal obligations

4. Legal Basis for Processing

• User consent
• Contractual necessity to provide services
• Compliance with legal obligations
• Legitimate business interests

5. Sharing of Information

We do not sell or rent user data. Information may be shared with:

• Payment Processors for processing transactions.
• Service Providers such as technology hosting providers, analytics providers, and communication platforms.
• Spiritual Service Providers such as priests or ritual facilitators who perform services requested by the user.
• Legal Authorities when required by law, regulation, or government request.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards including:

• Secure HTTPS communication
• Access controls and authentication
• Secure hosting infrastructure
• Data encryption where applicable
• Monitoring and logging mechanisms

7. Cookies and Tracking Technologies

The platform may use cookies or similar technologies to improve user experience, analyze traffic patterns, personalize services, and maintain session authentication.

Users may disable cookies via browser settings, though some services may be affected.

8. Data Retention

Personal data will be retained only for as long as necessary to provide services and comply with legal obligations.

Data may be securely deleted or anonymized after the retention period.

9. User Rights

Users may request access to personal data, correction of inaccurate information, deletion of personal data where permitted by law, and withdrawal of consent.

Requests may be submitted via the contact details provided below.

10. Children's Privacy

The services are intended for individuals above 18 years of age. We do not knowingly collect personal information from minors without parental consent.

11. Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted on our website.

12. Contact Information

AJA Consulting Services LLP

Website: www.ajacs.in

Email: fin@ajacs.in