Refund & Cancellation Policy - Dosha Nivaran

Scope

This Refund & Cancellation Policy applies to all purchases made through the Dosha Nivaran mobile applications and website, including but not limited to consultations, reports, remedies, and puja bookings.

1. Digital Services & Reports

All digital services such as instant reports, chart analysis, and other downloadable or viewable content are delivered immediately upon successful payment.

As these are personalized and instantly delivered services, payments for such orders are non-refundable once the service has been generated or accessed.

2. Puja / Ritual Bookings

• Bookings can typically be rescheduled (subject to temple and priest availability) if requested at least 48 hours before the scheduled date.
• Cancellations requested more than 72 hours before the scheduled puja time may be eligible for a partial refund, after deducting non-recoverable costs (such as material purchases, temple fees, platform charges, etc.).
• Cancellations requested within 72 hours of the puja time are generally not refundable because preparations and commitments are already made with priests/temples.

3. Failed, Cancelled, or Duplicate Transactions

• Please contact support with the payment reference/UTR number if the amount is debited but service is not delivered.
• On confirmation from payment gateway partners (such as Cashfree or Razorpay), we will initiate a refund to the original payment method or provide in-app credit, as applicable.

4. Chargebacks

If a dispute or chargeback is raised directly with your bank or card issuer, we reserve the right to provide all relevant transaction and usage records to the payment gateway or bank for resolution.

5. Contact for Refund Queries

For refund or cancellation questions, contact fin@ajaastrotech.com or use support details available in the Dosha Nivaran app or website.

Please include your order ID, transaction reference, and registered mobile/email for faster resolution.